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Help Desk Technician

Help Desk Technician

Business Unit 
Wedgewood Corporate
# of Openings 
Job Locations 
US-CA-Redondo Beach
Information Technology
Job ID 

More information about this job

Wedgewood is currently seeking a full-time Help Desk Technician to join our team! Wedgewood is a leading acquirer of distressed residential real estate, specializing in the purchase, rehab, and resale of single family homes. Founded in 1985, Wedgewood has grown into a diversified, vertically integrated company, expanding its business footprint to include residential rehabilitation, non-performing loans, property management, private lending, brokerage, escrow, and more. Although 30 years in the making, Wedgewood still operates with the enthusiasm of a startup, empowering its 500+ employees' to constantly look for and develop opportunities in the real estate space.


Over the past 30 years, our company has built a longstanding reputation for its assorted multidisciplinary endeavors. In this position you will be responsible for organizing, modifying, installing, and supporting Wedgewood emoployees's computer systems.

What you'll do

  • Provide helpdesk support for internal and remote users.
  • Responsible for installation and upgrades of hardware and software, basic account management, assist with network changes and upgrades.
  • Maintain, repair, or schedule service for laptops, PC, and printers.
  • Assist newly hired employees with logging in and obtaining appropriate IT devices needed to perform their job function.
  • Maintain an inventory of laptops, workstations, servers, and network hardware. Update documentation to record new equipment installed, new sites, and changes to computer configurations.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Evaluate resolutions for ways to prevent future problems.
  • Place follow-up calls to users about ongoing issues.
  • Install and maintain security systems on equipment.
  • Troubleshoot users' issues as they arise.
  • Learn new hardware and software to be supported.
  • Care for all computer-related equipment, including workstations and printers.
  • Install new software.
  • Protects organization's value by keeping information confidential.

What you'll need

  • 1+ years of experience supporting domain level, enterprise services (for example, Active Directory, Domain Controllers, email services, and web services).
  • 1+ Years of experience supporting Windows 2003/2008/2012 infrastructures.
  • High School Diploma/GED required; degree in IT related field preferred but not required.
  • Exceptional analytic and reporting skills.
  • Comfortable working with VPNs.
  • Experience with hardware troubleshooting, setting up computers and associated peripherals.
  • Excellent verbal and written communication skills.
  • Attention to detail and accuracy.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Adept at learning new technologies.
  • PC proficient with intermediate knowledge of Microsoft Word and Excel.
  • Potential to travel to other office locations throughout the region.
  • Ability to work independently and with little supervision.
  • Experience troubleshooting non-routine problems associated with personal computers, peripherals, servers, and LAN-WAN-external network connectivity.
  • Must have the ability to determine the root cause of issues and work alone or with team members / external resources to determine work around and permanent solutions.

What's in it for you

Wedgewood offers our team members a competitive compensation, 401K, and traditional benefits like medical, dental, and vision.  We also have many additional perks:

  • Company Sponsored Outings: Past events have included sporting events, happy hours, parking lot BBQs, bowling and bocce ball tournaments, office theme parties, and more.
  • Vacation Homes: Thirteen vacation properties for employees to utilize in various locations in California, Utah, Colorado, and Nevada.  
  • In-house Investment Programs: Participate in the growth and profitability of the company through our in-house investment programs. We also offer home ownership & loan programs.
  • Contribute to Your Community: Through our volunteer service, sustainable initiatives, charitable giving, and work with local universities, Wedgewood provides opportunities throughout the year for its employees to give back to the community for the greater good.


Wedgewood is an Equal Opportunity Employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Connect With Wedgewood Companies!

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